Refund & Retrun policy
Refund policy
We offer a 90-day return policy, which means you have 90 days from receiving the item to request a return. To begin your return, please contact us using the information provided below.
How can customers return your products?
- By Mail
Item Condition
- used
Damages and Issues
Please examine your order upon receipt and contact us immediately if it is faulty, damaged, or if you received the incorrect item so that we can resolve the issue.
What is the restocking fee?
There is no restocking fee
How much will customers pay for return shipping?
- For defective products?
- No coust
- For customer remorse?
- No coust
How will customers get the return label?
◽ defective products
Download/print
◽ For customer remorse
Customer responsibility
Exchanges
The quickest approach to receiving what you want is to return the item you have and, once accepted, make a separate purchase for the new item. Please contact us for further details.
Refunds
We will notify you once we have received and inspected your return, and whether or not your refund has been accepted. If accepted, you will be returned using your original payment method within 10 business days. Please keep in mind that your bank or credit card company may also take some time to process and post the refund.
If it has been over 15 business days since we approved your return, please contact us at contact@mylolli.au.
Missing products
If you did not receive all the parts or accessories included with your order, please contact us, and we will promptly address the situation.
Order cancellation
To cancel your order, please email us at contact@mylolli.au with the subject line "CANCEL, ORDER#," and include your order number within 24 hours after purchase. If your order has already been processed and dispatched, we cannot guarantee rapid cancelation.
Phone: +61 434 178 733
Email: contact@mylolli.au
Address: 298 Maroubra Road, Maroubra, Sydney, New South Wales 2035, Australia
9 a.m.–5 p.m. Monday through Friday.
Support: 24/7